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The Power of Collaboration: Sharing Economy in the Philippines
Aug23

The Power of Collaboration: Sharing Economy in the Philippines

By Antonino Benitez     With the continued rise of online businesses, like Uber and Airbnb, which play a major part in the global ‘Sharing Economy’ arena, protests against these collaborative platforms are increasing on an international scale – and the Philippines is part of the picture.   Back home, groups have expressed their negative sentiments against Uber and Grab. Considering the popularity of these companies and...

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Customer Service: Why the Customer is still King
Jul03

Customer Service: Why the Customer is still King

By Ishwar Chugani     People are always talking about customer service, whether it’s to praise, criticise or demand. But what really defines effective customer service and what does this mean to our bottom line?   In the textbook sense, customer service is defined as the delivery system of a product or service, and the manner in which the customer is treated upon entering a store. It includes the employees and the...

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