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FEME Connect: business with a purpose
Aug21

FEME Connect: business with a purpose

Typical businesses exist with the sole objective of generating profit.  Then there are those enterprises that have been created to support a specific advocacy to benefit people, while making financial gains. FEME Connect is one of those ventures.     FEME Connect is a social enterprise developed by Joanna Morales, Rachel Los Banos, Christine Esguerra and Leilanie Garcia – batch mates under the Ateneo School of Government in...

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Customer Service: Why the Customer is still King
Jul03

Customer Service: Why the Customer is still King

By Ishwar Chugani     People are always talking about customer service, whether it’s to praise, criticise or demand. But what really defines effective customer service and what does this mean to our bottom line?   In the textbook sense, customer service is defined as the delivery system of a product or service, and the manner in which the customer is treated upon entering a store. It includes the employees and the...

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